PRIVACY POLICY

Last Updated: 18 September 2026

Root Cause Wellbeing ("RCW", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Root Cause Wellbeing and Dr. Nayana Patel collect, use, store, protect and disclose personal information when you visit our website, communicate with us, book a consultation, participate in our programs, courses, webinars or communities, purchase our products or otherwise interact with our services.

By using our website or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT ROOT CAUSE WELLBEING

Root Cause Wellbeing is a wellbeing education and consultation platform providing educational resources, wellbeing guidance, online consultations, programs, courses, webinars, workshops and related services.

Our website and services may be accessible to people in India, Australia and other countries.

Because our clients may be located internationally, privacy requirements may differ depending on your location and the nature of the information we collect.

Where applicable, we seek to handle personal information in accordance with applicable privacy and data-protection laws.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with RCW, we may collect the following categories of information.

A. Personal and Contact Information

This may include:

• Full name

• Email address

• Telephone/mobile number

• WhatsApp contact details

• Country and general location

• Date of birth or age, where relevant

• Communication preferences

• Information you provide when contacting us

B. Consultation and Wellbeing Information

If you choose to participate in a one-to-one consultation or wellbeing program, you may voluntarily provide information such as:

• Current wellbeing concerns

• Symptoms or experiences you wish to discuss

• Previous health or wellbeing history

• Lifestyle information

• Sleep and daily routine information

• Food and nutrition information

• Stress and wellbeing-related information

• Relevant reports, records or documents you choose to provide

• Information about previous or current care

• Other information that you believe is relevant to your consultation

Some of this information may constitute health or sensitive information under applicable privacy laws.

Australian privacy guidance specifically recognises information about symptoms, diagnoses, treatment, test results, prescriptions, appointments and information collected to provide a health service as health information.

We collect such information only where reasonably necessary for the service you have requested, or where otherwise permitted by applicable law.

C. Course, Webinar and Community Information

If you register for a course, webinar, workshop, masterclass, newsletter or community, we may collect:

• Registration information

• Course or webinar participation

• Questions or comments

• Attendance information

• Learning progress

• Feedback

• Survey responses

D. Payment and Transaction Information

When you purchase a consultation, course, program or other paid service, payment may be processed by an external payment provider.

We may receive information such as:

• Transaction reference

• Payment status

• Purchase details

• Billing information

We generally do not need to receive or store your complete payment-card details when those details are processed directly by a third-party payment provider.

E. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate location

• Referring website

• Date and time of visits

• Website interaction information

This information may be collected through cookies, analytics tools and similar technologies.

3. HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you

• Through our website forms

• When you book an appointment

• During consultations

• Through email

• Through WhatsApp or other communication platforms

• When you register for a webinar or course

• When you join an RCW community

• When you purchase a service or product

• Through surveys and feedback forms

• Through cookies and website analytics

• From service providers acting on our behalf

• From information you voluntarily provide to us

Where practical, we aim to collect personal information directly from you.

Australian privacy principles generally require personal information to be collected lawfully and fairly, with additional requirements applying to sensitive information.

4. WHY WE COLLECT YOUR INFORMATION

We may collect and use your information for purposes including:

Providing Services

To:

• Provide one-to-one consultations

• Understand information relevant to your consultation

• Deliver wellbeing programs

• Provide courses and educational content

• Organise webinars and workshops

• Respond to enquiries

• Manage appointments

• Provide customer support

Communication

To:

• Respond to your questions

• Confirm appointments

• Send service-related communications

• Provide information you have requested

• Communicate important changes to our services

Payments and Administration

To:

• Process purchases

• Confirm transactions

• Maintain business records

• Manage invoices and receipts

• Prevent fraudulent transactions

• Resolve payment or service issues

Improving Our Services

We may use information to:

• Understand how people use our website

• Improve website functionality

• Improve courses and programs

• Understand general audience needs

• Analyse feedback

• Improve user experience

Where appropriate, information may be aggregated or de-identified before being used for analytical or educational purposes.

Marketing

If you have opted in or where otherwise permitted by applicable law, we may send:

• Educational newsletters

• Wellbeing articles

• Webinar invitations

• Course announcements

• Program information

• RCW updates

• Other relevant communications

You may unsubscribe from marketing communications at any time.

For Australian health service providers, health information receives additional protection in relation to direct marketing.

5. HEALTH AND SENSITIVE INFORMATION

We understand that information shared during a wellbeing consultation can be highly personal.

Where you provide health or sensitive information, we will take reasonable steps to protect that information and use it only for legitimate purposes connected with the service, administration or legal obligations applicable to the situation.

We do not require you to provide information that is not reasonably necessary for the service you are requesting.

You should avoid sending highly sensitive information through an unsecured communication channel unless you have been specifically asked to do so.

6. CONSENT

Where required by applicable law, we will seek your consent before collecting, using or disclosing personal or sensitive information.

Consent may be obtained through:

• Website forms

• Appointment forms

• Course registration

• Webinar registration

• Checkboxes

• Written consent

• Electronic communication

• Other appropriate methods

You may withdraw consent where applicable.

Withdrawal of consent does not necessarily affect processing that was already undertaken lawfully before the withdrawal.

India's Digital Personal Data Protection Act framework describes consent as requiring a clear affirmative action and being free, specific, informed and unambiguous for the specified purpose.

7. HOW WE USE WHATSAPP AND OTHER COMMUNICATION CHANNELS

RCW may use WhatsApp, email, telephone or other communication platforms to communicate with clients and prospective clients.

For example, you may contact us through WhatsApp to:

• Request an appointment

• Ask general questions

• Receive appointment information

• Receive course or webinar information

• Communicate regarding an existing service

Please remember that third-party communication platforms operate under their own privacy policies and terms.

You should consider the sensitivity of information before sending personal or health information through messaging platforms.

8. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information.

We may disclose personal information where reasonably necessary to provide our services, operate our business or comply with legal obligations.

This may include disclosure to:

• Payment processors

• Website hosting providers

• IT and technical service providers

• Email and communication service providers

• Scheduling and appointment platforms

• Course/LMS providers

• Webinar platforms

• Analytics providers

• Professional advisers

• Accountants or legal advisers

• Government authorities where legally required

• Other service providers acting on our behalf

Where third parties process information for us, we aim to use providers that have appropriate privacy and security measures.

We do not authorise third parties to use your information for unrelated purposes merely because they provide services to RCW.

9. INTERNATIONAL DATA TRANSFERS

Because RCW may serve clients internationally and may use technology providers located in different countries, your information may be stored or processed outside the country in which you live.

For example, information may be processed by technology or service providers operating in countries such as Australia, India, the United States or other jurisdictions.

Where required by applicable law, we will take reasonable steps to address privacy requirements relating to international disclosure or transfer of personal information.

Australian privacy law specifically addresses overseas disclosure of personal information under APP 8, including circumstances where an organisation discloses personal information to an overseas recipient.

10. COOKIES

Our website may use cookies and similar technologies.

Cookies may help us:

• Keep the website functioning

• Remember preferences

• Understand website usage

• Improve website performance

• Measure marketing effectiveness

• Improve user experience

You can adjust your browser settings to manage or block cookies.

Blocking certain cookies may affect some website functionality.

Where required, we may provide additional cookie choices or consent mechanisms.

11. ANALYTICS AND THIRD-PARTY TECHNOLOGIES

We may use third-party technologies such as website analytics, advertising measurement, email marketing, scheduling, payment, video, webinar and course platforms.

These providers may collect or process information according to their own privacy policies.

Examples may include technologies used for:

• Website analytics

• Search performance

• Advertising measurement

• Email delivery

• Appointment scheduling

• Payment processing

• Online course delivery

• Webinar hosting

• Website security

We recommend reviewing the privacy policies of third-party services you use to communicate with RCW.

12. DATA SECURITY

We take reasonable steps to protect personal information from:

• Unauthorised access

• Unauthorised disclosure

• Misuse

• Loss

• Destruction

• Unauthorised modification

Security measures may include:

• Access controls

• Password protection

• Secure service providers

• Device security

• Restricted access to information

• Administrative safeguards

• Technical safeguards

However, no website, online platform, email transmission or electronic storage system can be guaranteed to be completely secure.

You acknowledge that electronic communication carries some inherent security risks.

13. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services

• Maintaining appropriate business records

• Meeting legal obligations

• Resolving disputes

• Maintaining financial records

• Protecting our legal interests

The actual retention period may vary depending on the type of information and applicable legal or professional requirements.

When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal obligations.

14. YOUR RIGHTS

Depending on where you live and the applicable law, you may have rights concerning your personal information.

These may include the right to:

• Ask what personal information we hold about you

• Request access to your information

• Request correction of inaccurate information

• Ask us to update information

• Withdraw consent where applicable

• Opt out of marketing communications

• Ask questions about how your information is used

• Make a privacy complaint

Australian Privacy Principles include rights concerning access and correction of personal information, and APP 1 requires an APP privacy policy to explain how individuals can exercise these rights.

Rights available under Indian law may also apply depending on the nature of the processing and the commencement and applicability of relevant provisions.

15. ACCESSING OR CORRECTING YOUR INFORMATION

If you believe the personal information we hold about you is inaccurate, incomplete or outdated, you may contact us and request that it be corrected.

We may need to verify your identity before providing access to or changing personal information.

We will generally respond to reasonable requests within a reasonable period and in accordance with applicable legal requirements.

16. MARKETING COMMUNICATIONS

We may send you educational and promotional communications if you have subscribed to receive them or where otherwise permitted by applicable law.

You can unsubscribe at any time by:

• Using the unsubscribe option included in an email

• Contacting us directly

• Following the relevant opt-out instructions

Unsubscribing from marketing communications will not necessarily stop essential service communications, such as appointment confirmations, transaction information or important notices.

17. CHILDREN'S PRIVACY

Our website and services are primarily intended for adults.

If information concerning a child or young person is provided, we may require involvement or consent from a parent, guardian or other authorised person where appropriate and where required by law.

We do not knowingly collect children's personal information for unrelated marketing purposes.

If you believe a child has provided personal information to us in circumstances where this should not have occurred, please contact us.

18. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, platforms or services.

These may include:

• Social media platforms

• Payment services

• WhatsApp

• Course platforms

• Webinar platforms

• External educational resources

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to read the privacy policy of any third-party website you visit.

19. TESTIMONIALS AND CLIENT STORIES

RCW may publish testimonials, feedback or client stories for educational or promotional purposes.

We will seek appropriate permission where required before publishing information that identifies an individual.

We will not intentionally publish confidential consultation information without appropriate authorisation.

Where possible, testimonials may be presented without unnecessary identifying information.

20. EDUCATIONAL CONTENT AND HEALTH INFORMATION

Information provided on the RCW website, social media channels, courses, webinars, blogs, newsletters or other educational resources is intended for general educational and wellbeing purposes.

Educational content should not automatically be considered personalised medical advice or a substitute for appropriate professional care.

Information provided through general website content should not be interpreted as a diagnosis or guarantee of a particular health outcome.

Individual circumstances differ, and users should seek appropriate professional advice where required.

21. NO GUARANTEE OF OUTCOMES

RCW aims to provide thoughtful, educational and individualised wellbeing guidance.

However, we do not guarantee any specific health or wellbeing outcome.

Individual results may vary depending on many factors, including personal circumstances, lifestyle, existing conditions, adherence to recommendations and other factors outside our control.

22. DATA BREACHES

If we become aware of a data security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law.

Where notification is legally required, we will notify affected individuals and/or relevant regulatory authorities as required.

23. PRIVACY COMPLAINTS

If you believe your privacy has been handled incorrectly, you are encouraged to contact us first so that we can understand and address your concern.

When contacting us, please provide:

• Your name

• Contact details

• Description of your concern

• Relevant dates or communications

• Any information that may help us investigate the issue

We will review and respond to complaints within a reasonable period and in accordance with applicable requirements.

For individuals covered by Australia's Privacy Act, complaints may also be made to the Office of the Australian Information Commissioner (OAIC) where appropriate.

24. GLOBAL PRIVACY

Where applicable to our activities, RCW will seek to comply with the Australian Privacy Principles (APPs).

The APPs cover matters including:

• Collection of personal information

• Sensitive and health information

• Use and disclosure

• Direct marketing

• Overseas disclosure

• Data security

• Access and correction

• Privacy complaints

The Australian Privacy Principles require an applicable organisation to maintain a clearly expressed and current privacy policy explaining its information-handling practices.

25. INDIAN PRIVACY

Where applicable, RCW will seek to comply with relevant Indian privacy and data-protection requirements, including applicable provisions of the Digital Personal Data Protection framework.

We aim to provide clear information about:

• What personal information is collected

• Why it is collected

• How it is used

• Where appropriate, how consent may be provided or withdrawn

• How individuals can contact us regarding their personal information

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in our services

• Changes in technology

• Changes in how information is handled

• Changes in applicable laws

• Changes to our business practices

The updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

27. CONTACT US

If you have questions about this Privacy Policy, wish to request access or correction of your information, withdraw consent where applicable, or make a privacy complaint, please contact:

Root Cause Wellbeing

Founder / Practitioner: Dr. Nayana Patel

Email: Connect@rootcausewellbeing.com

Phone / WhatsApp: +91 96871 98871

Website: https://rootcausewellbeing.com/

Business Address: Bhakti Circle, NiKol, Ahmedabad, Gujarat, India

For privacy-related enquiries, please use the subject line:

"Privacy Enquiry – Root Cause Wellbeing"

28. YOUR ACKNOWLEDGEMENT

By using the RCW website, submitting information through our forms, registering for our programs, booking a consultation or voluntarily providing information to us, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable, we will separately obtain any consent required by law for the collection, use or disclosure of your personal information.

Root Cause Wellbeing is committed to treating your personal information with care, respect and confidentiality.